Color "SLA Due" column according to time left
Date
2011/02/08
What
Request coming from Zhechka by email to see if it is possible to change the color of the "SLA Due" column according to the time left.
Other columns are already displayed with different colors. For instance, VIP users appear in red:
How
The "SLA Due" column is in Incident, inherited from the Task table (
task.sla_due
).
A possibly useful field is
task_sla.actual_elapsed_percentage
(active).
Maybe useful documentation can be found
http://wiki.service-now.com/index.php?title=Client_Script_Best_Practice.
Update Set
Issues
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SophieLemaitre - 21-Feb-2011
Topic revision: r1 - 2011-02-21
- unknown