Add Time Worked field to Incidents

Date

2011/03/10

What

Request from Olaf/Mats to:

• extend the new Time Worked field added on Requests to Incidents as well,
• make it visible all the time (not only when Report Type is Proactive).

How

I created:

• a new field called 'u_time_worked' of type glide_duration in the incident table.

I left:

• the existing 'u_time_worked' field in the u_request_fulfillment table.
• the Proactive choice in the Report Type choice list (as requested by Olaf).

I deactivated (but didn't delete):

• the UI Policy on Requests so that 'Time Worked' always appears, and not only when Report Type is Proactive.

I put the 'Time worked' field just above Report Type for incidents and requests, as Report Type is common to both.

Warning:

• This field is ALWAYS VISIBLE (even at creation time).
• Changes to it don't appear in the Activity log, but they appear in the History (right click on bar).

Update Set

20110310 SOPH Extend Time Worked field to incidents

Issues

None.

-- SophieLemaitre - 10-Mar-2011