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LHCb Critical Service List

Issue Processing

Tickets generated by LHCb through GGUS / SNOW are expected to be acknowledged and assigned to the proper support units to allow them working on the issue within 1 hour after ticket submission during working hours. In case of alarm tickets the assignment time should handled 24 / 7.

Ranking Criteria

Rank Definition Disruption of Service Comment
10 Critical 0.5  
7 Serious disruption 8  
5 Major reduction in effectiveness 8  
3 Reduced effectiveness 24  
1 Not critical 72  

Categorization of Services

Service Rank Comment
CERN VO boxes 10  
CERN LFC service (read-write) 10  
T0 SE (SRM, Castor) 10  
CERN network Campus 10  
CERN AFS 10  
CVMFS stratum 0 10  
VOMS proxy service 10  
Conditions DB (CERN & Tier1s) 10  
LHCb Bookkeeping Oracle service 10  
SW repository / CVMFS squid 10  
T1 SE (SRM, Castor/dCache/StoRM) 7  
T0/T1 FTS 7 both CERN to/from T1 & inter T1
WN configuration 7  
Oracle streaming from CERN 7  
SAMDB service 7 We should rely on this to OK a site ?
LHCb gLite WMS 5  at CERN (at T1 3)
T0/T1 CE 3  
CERN and T1 LFC service (read-only) 3  
Dashboard 3  
T1 VOBoxes 3  

-- StefanRoiser - 18-Nov-2011

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Topic revision: r2 - 2011-11-18 - StefanRoiser
 
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